Cancellation and Refund Policy

1. Cancelling

You can cancel your subscription at any moment under Settings → Billing in your account. No reason is needed and there is no penalty or fee.

A cancellation takes effect at the end of the paid period (month or year). You keep using your plan until then; afterwards your account moves to the free plan and your card is not charged again.

None of your data is deleted. Monitors beyond the free plan's limits are paused, and carry on where they stopped when you move to a paid plan again.

2. The first 14 days: a refund without conditions

When you move to a paid plan for the first time, write to contact@warewave.tech from the e-mail address registered in your account within 14 days of the payment: we refund everything you paid, without asking why, and move your account to the free plan.

This holds once per account, for the first payment of the first paid period.

3. Renewals and plan changes

For renewals, and once the first 14 days have passed, the remaining time is not refunded; when you cancel, the service continues until the end of the period.

An upgrade charges only the difference for the rest of the period. A lower plan cannot be switched to in the middle of a period: cancel, and choose the lower plan when the period ends.

If you do not want a renewal, cancelling before the period ends is enough; the renewal date is shown on the billing page. If a subscription renewed by mistake, write to us within 7 days of the renewal: if you did not use the service in that period we refund the renewal.

4. When we cannot provide the service

If we cannot provide the service for a reason on our side, we refund on request the part that corresponds to the time you could not use it.

A payment taken twice or by mistake is refunded in full as soon as it is noticed.

5. How a refund is made

Refunds are made within 14 days of the day your request reaches us, to the card you paid with, through iyzico, in one payment. How soon it shows on your account depends on your bank (usually a few working days). For a payment in instalments your bank may spread the refund over the instalments.

A refund invoice is issued for the invoice of the refunded payment.

6. Contact

Write to contact@warewave.tech about anything to do with cancellation and refunds. The statutory rights of consumers and where to turn are described in the Distance Sales Contract and the Pre-Information Form; this policy does not narrow them.