Pre-Information Form

1. The seller

Warewave Teknoloji Sanayi ve Ticaret Limited Şirketi; address: Esentepe Mah. Talat Paşa Cad. No: 5 İç Kapı No: 1, Şişli / İstanbul, Türkiye; MERSİS: 0800115470600001; trade registry: İstanbul Ticaret Sicili Müdürlüğü, 394936-5; tax office and number: Zincirlikuyu 8001154706; phone: +90 539 841 28 69; e-mail: contact@warewave.tech.

This form informs you before you pay, as required by the Turkish Consumer Protection Law No. 6502 and the Regulation on Distance Contracts. At the payment step you confirm that you have read and accept this form and the Distance Sales Contract; the versions you confirmed are recorded. The Turkish version of this form prevails.

2. What the service is

Heimdall is an uptime monitoring service delivered over the internet: the web sites, APIs and servers you define are checked at regular intervals from several regions; when an outage is detected an incident is opened and the people you chose are told by e-mail, chat applications, SMS and voice call; status pages are published.

What you buy is the right to use the plan you chose (Pro, Team or Business), and any add-ons, for the period you chose (a month or a year). What each plan includes and its limits (number of monitors, check interval, monthly SMS and call quota, number of users and so on) are shown on the pricing page and on the payment screen. Features marked "Soon" on the pricing page are not part of what you buy.

The service is delivered electronically; nothing is shipped. A current web browser and an internet connection are all you need. SMS and voice calls go only to Turkish (+90) mobile numbers, with the consent of the number's owner.

3. Price and payment

Prices are in Turkish lira. The total you will pay — the price of the plan and add-ons, including 20 % VAT — is shown clearly on the payment screen before you confirm the payment. There are no other taxes, fees or delivery costs.

You pay in advance, by debit or credit card, through iyzico Ödeme Hizmetleri A.Ş. Your card details are processed by iyzico directly; they do not reach the seller and the seller does not store them.

For an upgrade, the difference for the rest of the current period is charged; that amount is shown on the payment screen beforehand as well.

4. Performance

The service is switched on in your account as soon as the payment is confirmed and is provided without interruption until the end of the period. With your confirmation before the payment you ask for the service to begin before the withdrawal period has ended.

5. Duration, renewal and ending

The contract is made for the period you chose (one month or one year).

If you choose to save your card at payment, the subscription renews by itself at the end of every period, for the same length and at the list price in force on that day, until you cancel; the renewal is charged to the saved card, and a receipt is e-mailed for every charge. The next renewal date is always shown on the billing page of your account. If you do not save your card nothing is charged by itself: you are told by e-mail when the period ends and pay again if you wish.

You can cancel your subscription at any moment on the billing page of your account, without giving a reason and without a penalty. A cancellation takes effect at the end of the paid period; you keep using the service until then and move to the free plan afterwards. None of your data is deleted; monitors beyond the free plan's limits are paused.

6. Right of withdrawal and refunds

If you are a consumer you may withdraw from the contract within 14 days of its conclusion without giving a reason and without a penalty. Under article 15 of the Regulation on Distance Contracts the right of withdrawal cannot be used for services performed instantly in electronic form and begun, with the consumer's approval, before the withdrawal period ends. The seller does not rely on that exception: when you move to a paid plan for the first time, it accepts a withdrawal notice given within 14 days of the payment and refunds everything you paid.

It is enough to send the notice to contact@warewave.tech from the e-mail address registered in your account; no form and no reason is needed. The refund is made within 14 days of the day your notice arrives, to the card you paid with, in one payment; how soon it shows on your account depends on your bank.

For renewals, and once the 14 days have passed, the remaining time is not refunded; when you cancel, the service continues until the end of the period. If we cannot provide the service for a reason on our side, we refund on request the part that corresponds to the time you could not use it. The Cancellation and Refund Policy has the details.

7. Complaints and disputes

Send requests and complaints to contact@warewave.tech; they are answered within 30 days.

If you are a consumer you may apply, within the monetary limits announced every year by the Ministry of Trade, to the Provincial or District Consumer Arbitration Committee where you live or where the transaction took place, and above those limits to the Consumer Court; mediation is mandatory before a case is brought to the Consumer Court.